Your Privacy Matters

Privacy Policy

We're committed to protecting your privacy and being transparent about how we collect and use your data.

Data Minimization

We only collect the data necessary to provide excellent service and never sell your information to third parties.

Encryption Everywhere

All data is encrypted in transit and at rest using industry-standard AES-256 encryption protocols.

Your Rights

Full control over your data with easy options to access, modify, or delete your information at any time.

Information We Collect

We collect only the information necessary to provide our investigation management services:

  • Account Information: Name, email, company details for account management
  • Case Data: Investigation files, documents, and related case information you upload
  • Usage Data: Platform usage statistics to improve our services
  • Technical Data: IP addresses, browser information for security purposes

How We Use Your Data

Your data is used exclusively to provide and improve our investigation management platform:

  • Providing secure access to your investigation cases and files
  • Enabling collaboration features with your team members
  • Generating reports and analytics for your cases
  • Providing technical support and customer service
  • Improving platform security and functionality

Data Security & Protection

We implement multiple layers of security to protect your sensitive investigation data:

  • Encryption: AES-256 encryption for all data, both in transit and at rest
  • Access Controls: Multi-factor authentication and role-based permissions
  • Infrastructure: Secure cloud hosting with regular security audits
  • Monitoring: 24/7 security monitoring and threat detection
  • Compliance: SOC 2 Type II certified with regular assessments

Your Privacy Rights

You have complete control over your personal and case data:

  • Access: View all data we have about you and your cases
  • Modify: Update or correct any inaccurate information
  • Delete: Request deletion of your account and associated data
  • Export: Download your data in standard formats
  • Restrict: Limit how we process your information

Privacy Policy

Effective Date: October 20, 2025
Last Updated: October 20, 2025

1. Introduction

Novoo ("we," "our," or "us") operates a case management platform for private investigation firms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at www.novoo.co.

2. Information We Collect

2.1 Account Information

  • Full name
  • Email address
  • Phone number
  • Company name and details (for Company accounts)
  • Password (encrypted)
  • User type (Super Admin, Company, Advocate, or Client)
  • Account creation and verification data

2.2 Case and Investigation Data

  • Case details, descriptions, and notes
  • Case documents, images, and attachments
  • Timesheet entries and work logs
  • Expense records and receipts
  • Client information and case assignments
  • Task and to-do lists
  • Calendar and appointment data
  • Billing and invoice information

2.3 Communications Data

  • SMS verification codes sent via Twilio
  • Email communications with support
  • In-platform messages and notifications
  • Case-related correspondence

2.4 Technical and Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Login timestamps and activity logs
  • Platform usage patterns and feature interactions

2.5 Payment Information

  • Billing address
  • Payment method details (processed through secure third-party payment processors)
  • Subscription and plan information
  • Transaction history

3. How We Use Your Information

3.1 Service Provision

  • Create and manage user accounts
  • Authenticate users and prevent unauthorized access
  • Provide case management and investigation tracking features
  • Enable communication between companies, advocates, and clients
  • Generate reports, timesheets, and invoices
  • Process payments and manage subscriptions

3.2 Security and Verification

  • Send SMS verification codes for two-factor authentication (2FA)
  • Verify phone numbers during registration
  • Monitor for unauthorized access and fraud prevention
  • Maintain platform security and data integrity

3.3 Communication

  • Send account-related notifications
  • Provide case updates and appointment reminders
  • Respond to support inquiries
  • Send service announcements and platform updates

3.4 Platform Improvement

  • Analyze usage patterns to improve features
  • Troubleshoot technical issues
  • Optimize platform performance
  • Develop new features based on user needs

4. SMS and Phone Communications

We collect phone numbers for account verification and two-factor authentication (2FA). Phone numbers are used exclusively to send SMS verification codes via our third-party service provider, Twilio.

Important: We do not sell, rent, share, or provide phone numbers to any third parties for marketing purposes.

Opt-Out: Users can opt-out of SMS communications at any time by replying STOP to any message. Note that opting out may limit your ability to use certain security features.

Message Frequency: SMS messages are sent only when:

  • You request a verification code during registration
  • You request a verification code during login with 2FA enabled
  • Critical account security notifications are required

Message and Data Rates: Standard message and data rates may apply from your mobile carrier.

5. Contact Information

For questions, concerns, or requests regarding this Privacy Policy:

Email: info@novoo.co
Website: https://www.novoo.co
Support: https://www.novoo.co/contact

Acknowledgment: By using Novoo, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.